Universal Links is passionately committed to providing our clients with a superior level of customer service. By harnessing the very best suppliers, devising unique approaches, and running tight operational systems, we ensure that our clientele’s needs are always met.
To consistently achieve this objective, our greatest challenge is to inspire each other to lead without title and to be an active participant in building a culture based on the following four principles:
We won’t give you the run around, and we will never promise what we can’t deliver. Our clients make us who we are, and we understand that. Trust is an integral part of any relationship, and we want to be sure that our clients can trust us with their promotional needs, their branding and their business.
Far too often these days we hear of concerns that people just don’t listen anymore. That doesn’t apply to us. We’ll take the time and use our expertise to ensure we are getting every detail right, from your budget to your timelines, so we can help you accomplish your marketing goals.
Everyone has a story, and every story is unique. This means that for every order placed, there are multiple pieces involved that need to combine to make the perfect customer experience. We won’t just grill you for details so we can get your order going; we’ll take the time to assess what you need from what you tell us. Stories and all.
Telling the Truth
How many times have you heard a company flat out say “No, we can’t do that”? While we always strive to make even the toughest orders with the tightest of timelines deliver without a hitch, there are times when we have to tell our clients in plain language that what they are asking for just cannot be done. We don’t like to do it, but we would rather be honest than promise something that cannot be delivered.
Our goal is to become the leader in our industry by creating and providing a work environment where the best people want to work have the opportunity to grow and flourish.
Interested in joining us? You can contact us for job opportunities here.